Privacy Policy

Last updated: July 14, 2020

At BN Virtual Solutions (referred to as “the website”), your privacy is of utmost importance to us and we commit to protecting that privacy, both as a customer and as an online visitor to our website. This privacy policy explains how we collect your information, and what we do with the information we collect. 

This privacy policy applies solely to information collected by this website. By accessing and using the website, you agree to be bound by this privacy policy. If you disagree with any part of the privacy policy, then you do not have our permission to access or use the website.

Please take time to read the information below, and ask questions about anything you don’t understand, or would like explained further.

What information do you collect from me?

In the course of your visits to the website, or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, and social media handles (Personally Identifiable Information). Without this information, we will be unable to communicate with you or to perform the services which you have hired us for.

We may also collect Non-Personally Indentifiable Information in the form of survey responses, support queries, and blog comments.

How is my data collected?

Your information is collected in the following ways:
  • Registering for the BNVS email newsletter;
  • Completing a contact form;
  • Registration for programs and events;
  • Participation in surveys or providing other feedback;
  • Information purchased through BN Virtual Solutions;
  • Inquiries, information, or assistance requests.
We only collect your personal information you are willing provide. Our website automatically recognizes the internet domain and IP address from which you accessed our website through the use of a cookie. (See What are cookies and pixels, and how do you use them?) In addition, we gather information regarding the volume and timing of access by collecting information on the date, time, and web pages accessed by visitors in an effort to improve content. (See “Google Analytics”) This information is viewed in total, does not identify any user individually, and is not shared with any third party.

What are cookies and pixels, and how do you use them?

A cookie is a small file placed in your web browser that collects information about your web browsing behavior. It allows us to give you a better web-browsing experience. You can choose to accept or reject cookies. Most web browsers automatically accept cookies until you modify your browser settings to reject cookies. This may prevent you from taking full advantage of the website.

Cookies help to analyze web traffic and help the site tailor its configuration to your needs and preferences. They allow sites to give you an individualized experience. The website can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

This website collects cookies and may use cookies for reasons including, but not limited to:

  • Analyze our web traffic using an analytics package;
  • Identify if you are signed in to the website;
  • Test content on the website.;
  • Store information about your preferences;
  • Recognize when you return to the website.

Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number).

Cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Ads. These ads may appear on this website or other websites you visit. Pixels only collect information while you are actively browsing the website.

What is Google Analytics?

This website uses Google Analytics to collect information about website visitor behaviors. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout/.

How can I review or delete my information?

You can review, correct, update, or delete your own information by either logging into your account and making the changes yourself or contacting us to request the change.

How do you protect children's online privacy?

Though the website is intended for general audience use, our services are not directed to visitors under 13 and in accordance with the Children’s Online Privacy Protection Rule (COPPA), we do not knowingly collect any data from anyone under 13 years of age.

If we become aware that a person under 13 has provided us with personal information, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with personal information without your consent, please contact us to have the information removed.

How do you use the information you collect?

We may use the information you provide us for any of the following reasons:
  • To contact you;
  • To provide services;
  • To answer questions;
  • To send you email newsletters;
  • To register you for an account you have requested;
  • Improved and personalized content;
  • Demographic and marketing analysis.
Personally Identifiable Information: We use the information we collect to deliver services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalized website experience. Marketing communications are only sent to you if you have requested them or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be acted on  immediately. Non-Personally Identifiable Information: We may use the information we collect in aggregated and anonymized forms to improve our services, including: 
  • Administering our website;
  • Producing reports and analytics;
  • Advertising our products and services;
  • Identifying user demands;
  • Assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information. We may use the information that you have provided to us to market our products and services to you. At any time, you may request that we cease to use your information for direct marketing purposes by sending an email to info@vikkibaptiste.com.

How do you securely store my information?

We use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored on our secure servers and protected from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

In the event of a breach of security where your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

How long do you keep my information?

We retain all the information you have provided to us for as long as needed to provide services to you and as otherwise necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Where do you process data?

All of our data processing activities take place in Illinois, USA.

Who do you share my personal data with?

We do not sell or trade Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing, or to protect our copyright, trademarks, and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

When would you need to disclose my information?

From time to time, we may need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property, or safety of BN Virtual Solutions, our customers, or third parties.

If there is a change of control in our business (whether by merger, sale, transfer of assets, or otherwise), customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

How can I opt out of personal information collection?

You may choose to opt-out of giving us your personal information at any time by not inputting data into our website, by clicking unsubscribe on emails, and by contacting us.

Are links to other websites safe?

This website may contain links to other websites not owned or operated by us. We are not responsible for the contents, or for the privacy practices of any other websites. These links are for your reference and your convenience only.

Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. If you follow a link to a third-party website, we encourage you to refer directly to their privacy policies.

Changes to Privacy Policy

We reserve the right to update this policy at any time without any prior notice. All modifications will be effective immediately, and the date will be changed to reflect the date of the update.

Please review our privacy policy periodically.

How can I contact you?

If you have any questions or concerns at any time about this privacy policy or the use of your personal data, please send an email to info@vikkibaptiste.com and we will respond within 48 hours.