Could you just help me go mobile?
Do you watch your site statistics? Have you ever paid attention to how many of your customers are visiting your site with a mobile browser? It’s a much publicized fact that there are more phones and tablets being sold these days that are capable of surfing the ‘net than there are computers being bought. So, if your site is not mobile friendly you could be missing out on business!
Can they find what they’re looking for?
As an example, I was out driving with my daughter one night, looking for a restaurant that serves fish and chips. While driving by a locally owned restaurant, I asked her to pull up their website to look at the menu. Oh boy. Not only was the web design not mobile-friendly at all, the menu was only available in .pdf format!
The customer has spoken!
Mobile searches have increased four-fold since 2010, and users want their mobile experience to be as easy as their desktop or laptop experience. Compuware’s 2011 report “What Users Want From Mobile” shows that 60% of users expect a mobile website to load in 6 seconds or less, and they will try no more than 2 times to load a poorly performing site. More than half of all mobile users will not recommend a business that has a mobile site that is not user-friendly, and just under half have gone to a competitor’s site after a bad mobile experience. Now do you want to be the competitor? Or are you happy with your site the way it is?
An effective mobile site has a call to action. Do you want your customers to call you? Make sure the phone number is prominent and easily accessed “by thumb”.
Do you want your customer to sign up for a newsletter? Make sure they don’t have to expand the screen to enter their contact details.
Make your information easy to scan in a single look, and you’ll have your customer’s attention.
According to Google’s 2011 report “The Mobile Movement: Understanding Smartphone Users”, 61% of smartphone users call a business after finding it in a search and 57% visit the business. 90% of the time this action takes place within 24 hours.
What are they looking for?
Product reviews, the best price, local availability of a product, dimensions, color choices, you name it … your customer is searching for it online. And they’re looking while they’re shopping! They are scanning barcodes to find competitive pricing, and it’s all done with an app they downloaded – for free. That’s how convenient it is.
Can you afford NOT to have a mobile site?
Can I help you with your mobile site?
photo credit: chuckp via photo pin cc









